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About Fundamento Fundamento is revolutionizing enterprise contact centers with an AI voice bot designed for complex industries like financial services. Our software handles intricate customer conversations using best-in-class entity extraction models, delivering 60%+ cost reduction, improved sales funnel efficiency, reduced handling times, and enhanced customer satisfaction (CSAT). Unlike competitors, our virtual agent eliminates latency, speech-to-text errors, and language barriers while mastering unstructured data—translating, transcribing, and understanding intent seamlessly. Clients like Hero FinCorp, IIFL, and Paisabazaar rely on us for use cases spanning customer service, lead qualification, funnel management, collections, and data validation.Founded by Ankit Durga (ex-Leap Skills, Zomato; Harvard/INK Fellow), Megha Aggarwal (Oxford/LSE alum; ex-Morgan Stanley), and Vickram Saigal (Bain & Adobe alum), we’re a Google-backed startup backed by Binny Bansal (Flipkart), Kunal Shah (Cred), Caesar Sengupta (Google), Amrish Rau (Pine Labs), Mohit Joshi (Infosys), and Elea Foundation. Our entrepreneurial culture thrives on learning, outcomes, and comfort with ambiguity.Learn more atfundamento.aiRole Description Join us as a Customer Success Manager and be the driving force behind our clients’ success with cutting-edge AI solutions! You’ll play a pivotal role in shaping how businesses unlock value through our products, turning customer goals into reality while fostering long-term partnerships.At a fast-paced startup like ours, you’ll have the chance to innovate, collaborate cross-functionally, and directly influence how we scale—making every client win a shared victory. If you’re passionate about building trust, solving challenges, and championing customer growth in the AI space, this is your stage to shine. Let’s redefine success together!Role & ResponsibilitiesBuild strongclient relationshipsand manage accounts proactively to ensure highcustomer satisfaction, retention,andgrowth. Lead smoothonboardingof new customers, define clearsuccess metrics, and drive fullproduct adoptionto help clients realize maximum value from our AI solutions. Plan and execute projects by setting timelines, aligning on deliverables, and tracking progress against agreedgoalsto ensure timely and successfulproject delivery. Collect and analyzecustomer feedback, act as a voice for clients internally, and work closely withproductandengineeringteams to prioritize improvements and solve issues. Monitorcustomer health scores, usage data, andkey performance indicators (KPIs), and share insights through regularreportingto support strategic decisions. Identify and pursue opportunities forupselling,andcross-sellingby understanding customer needs and aligning our AI solutions to support their growth. Develop and improveinternal processesto increase team efficiency, providetrainingand support to customer success associates, and promotebest practicesacross the team.Desired candidate profileAt least 2-4 years relevant work experience in a customer-facing role (customer success, client servicingor account management), preferably in saas or tech organisations. Proactive and willing to improve on processes, analytical mindset. Exceptional communication skills, both verbal and written, with the ability to foster positive business relationships. Strong sense of accountability, ownership and personal organisation, ensuring efficient handling of customer needs and inquiries. Team management experience is a plus.Perks & BenefitsLearning Allowance of at least 10,000/- & increasing every year Flexibility of working from home twice every month Flexible working hours Competitive Appraisal Hike Annual Offsite at exciting destinationsLocation:Delhi (work from office)Why Us? Fundamento’s dynamic work environment thrives on an entrepreneurial mindset. You don’t need to be a rockstar to come work with us. Instead, you should be willing to learn and hungry for outcomes. We’re a young startup so comfort with ambiguity is always a big plus.We grow when you grow!For any queries feel free to write us at