Job Title

Job Description: Critical Activities Tele Communications · Handling all real-time incoming calls during the shift time · Check all the lead generation apps for the company to identify all the new leads & do the first calls with new leads · Checking records for all missed calls after shift hours and follow up calling for the same · Follow up with all leads from entry into system up to final status of the lead as closure or drop · Follow up with current / past clients for any new services which they can take from the clinic · Cold-calling to client database available with the company for possible new lead generation · Updating all client conversations in company’s CRM software for client requirements & tele-caller commentsLead Management · Ensuring proper transfer of information for leads generated in Tele-Calling process for potential higher ticket-sized to Center In-charge · Work with Center In-charge for better Lead Generation, Offers Implementations, Marketing Collaterals · Participate in marketing camps & follow-up with the leads generated there on regular basisDocumentation · Ensuring proper MIS is maintained by self & team without any errors or delays · Keeping all Leads Related information up to date in relevant softwareCollaboration & Support All Teams: · Assist in retail product sales to complement treatments and meet sales targets. · Work closely with the Center In-charge, dermatologist, cosmetologist, and other team members to deliver a holistic customer experience.Customer Experience Management : · Always act in manner to improve client satisfaction and building long-term relationships. · Make patients comfortable all every call before & after clinic visit · Keep up-to-date with the latest beauty and skincare trends, products, and treatments and share the same with clients on regular basis.