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Position Title: COE HeadLocation: MaduraiType: Engineering and Construction IndustryYears of Experience: 10-20 YearsKey Responsibilities:Process Excellence:Establish and lead the Centre of Excellence (COE) for process improvements, standardization, and optimization across the organization. Quality Management:Develop and implement robust quality management systems to ensure compliance with ISO standards and industry best practices. Strategic Initiatives:Define and drive strategic initiatives to enhance operational efficiency, improve service delivery, and achieve organizational objectives. ISO Certifications:Lead the planning, implementation, and maintenance of ISO certifications, including regular audits and compliance reviews. Performance Metrics:Develop KPIs to monitor process effectiveness, identify gaps, and drive continuous improvement initiatives. Cross-functional Collaboration:Partner with key stakeholders, including operations, technology, and customer service teams, to align process improvements with business goals. Change Management:Promote a culture of continuous improvement by introducing innovative methodologies, frameworks, and tools. Risk Management:Identify process-related risks and implement mitigation strategies to ensure business continuity. Team Leadership:Build and mentor a high-performing team to support quality initiatives and process excellence. Key Requirements:Educational Qualification:Bachelor's or Master’s degree in Engineering, Business, or a related field. Experience:10-15 years in IT services, with a strong focus on process management, ISO certifications, and quality management systems. ISO Expertise:Proven experience in implementing and managing ISO standards (ISO 9001, ISO 27001, etc.). Leadership Skills:Demonstrated ability to lead and mentor teams while driving change management initiatives. Analytical Mindset:Strong analytical and problem-solving skills with a data-driven approach to decision-making. Communication:Excellent written and verbal communication skills for effective stakeholder engagement and reporting. Preferred Skills:Six Sigma or Lean certification Experience in handling external and internal audits Familiarity with emerging trends in process automation and digital transformation Strong project management skills This role offers an exciting opportunity to be at the forefront of driving operational excellence and quality standards in a dynamic IT services environment.