Job Title

We are hiring a detail-driven, relationship-oriented Key Account Manager to serve and grow our network of high-end B2B distributors and retailers. You will manage active clients with care and precision, ensure seamless CRM operations, and maintain outstanding service levels through structured follow-ups and resolution of product inquiries. This role bridges service, sales, and CRM, with clear incentives tied to performance and client satisfaction. Key Responsibilities ️ Account Management & Retention ● Act as the primary contact for a portfolio of high-end B2B clients in architecture, interiors, and hospitality. ● Ensure consistent communication through structured monthly follow-ups and relationship nurturing. ● Monitor order statuses, product feedback, and ongoing satisfaction metrics. CRM & Ticket Flow Ownership ● Manage incoming client inquiries (product details, stock availability, order updates) from various channels. ● Use CRM (Zoho) to document interactions, monitor issue resolution, and generate reports. ● Maintain a service-first, solution-oriented tone that reflects the brand’s high standards. Growth & Upsell ● Identify and propose add-on sales or new product recommendations to existing distributors. ● Track client growth trends and contribute to sales expansion through proactive insight. ● Support the international sales team by preparing account insights and summaries.