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Role: Product Support Associate ()-1 year experience)About Us:Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, , A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.About the role:As a Web Solutions Specialist your core responsibility is to deliver exceptional customer experience via multiple channels of communication. You will be the first point of contact for our clients and it requires you to provide a professional level of support and consultation for an array of hosting products and services we offer.What you’ll do:● Troubleshooting, resolving all Technical issues related to our software and the range of Productsand Services its provisions.● Interacting with clients via. Live chat, Web-based systems, Online forums and Telephone toresolve their problems and gather feedback.● Testing & Analysis of all products & services.● Identifying any bugs/issues in the system and assisting in their resolution.● Recording, tracking and reporting problem activity.● Building Strategies to improve operational metrics, profitability and quality of service.● Reviewing existing Product/Feature documentation; publish documentation in internalKnowledge bases.● Analyze internal processes and contribute towards continuous process improvements.● Work with internal and external cross functional teams to troubleshoot and provide resolution.Who you are:● Willingness to contribute to and deliver outcomes towards meaningful and challenging goals● Strong customer service skills, with the ability to express empathy and enthusiasm for acustomer-focused experience● Strong ability to probe and correctly identify customer needs/concerns● Strong customer interaction skills specifically over phone, chat, emails and the ability to work ina variety of customer situations.● Outstanding written and verbal communication skills.● Good working knowledge of computers and the Internet; strong ability to develop new skills.● Avid Internet User, with strong inclination towards technology.● Highly motivated and energetic team player, with excellent interpersonal skillsTech Knowledge required:● Networking and DNS basics● Basic knowledge of Linux/Windows Operating Systems.● Basic knowledge of Hardware● Basic knowledge of Software● Basic knowledge of Web and Email servers.● Configuration and troubleshooting mail clients using IMAP/POP/SMTP.● Troubleshooting server-side scripts. (Good to have)Technologies involved (prior knowledge of these would be a plus):● Domain name system (DNS)● Domain names and domain name registration● Web Hosting● cPanel/Plesk● PHP,Perl,ASP, dotNET, Perl and FastCGI● Wordpress, Drupal, Joomla, Magento, other web-based applications● Basic knowledge of Relational databases (MySql. MS Sql)● Email Solutions● POP/IMAP/SMTP● Digital Certificates● Cloud, VPS & Dedicated ServersWhy will you love us?We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from- home, hybrid, or work-from-the-office environment.Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.We care about you. At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time.All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold