Job Title

Job Title: P2PManager1) OverviewSenior Manager will be responsible for overall ownership and delivery of activities within the Procure to Pay (P2P) function/process, (for e.g., Invoice Processing, Vendor Management, Travel & Expense Management, Accounts Payable) and will be designated as the ‘Tower Head’ for the P2P function.Key responsibilities for the Senior Manager will include:- Seamless delivery of P2P activities/sub processes/processes - Reporting to senior internal and client stakeholders (per cadence/as required) - Ensuring adherence to delivery SLAs / KPIs - Overall leadership of P2P team (300+ team members)2) Principal AccountabilitiesPrimary ResponsibilitiesSupporting ActionsStrategic Transition and Service Delivery- Serve as the ‘Tower Head’ for the entire P2P process, driving strategic transitions from clients and overseeing steady-state activities. - Develop and execute the Master Transition Plan (MTP) for processes moving from clients, functioning as a senior program manager. - Strategically monitor and manage resourcing requirements and hiring in alignment with delivery needs and the MTP. - Oversee and ensure the successful knowledge transition, training, and technology integration to facilitate smooth transitions. - Guarantee seamless service delivery in alignment with agreed SLAs/KPIs. - Lead the preparation and presentation of reports to internal and client stakeholders (as per cadence / ad hoc). - Ensure timely and accurate responses to audit queries and information requests.Operational Excellence and Innovation- Act as a senior functional expert for clients, delivering value-driven transformation of P2P processes using cutting-edge tools & technology. - Champion process excellence and innovation across end-to-end P2P processes. - Drive high-impact process standardization and transformation projects. - Collaborate with leadership to align on improvement roadmaps, performance targets, and address roadblocks. - Apply forward-thinking strategies, best practices, and innovative insights to enhance delivery SLAs/metrics. - Provide senior-level subject matter expertise to internal and client stakeholders on P2P processes/activities as required.Change Management- Act as a senior change champion, driving change management for transformational initiatives. - Oversee and approve updates to process documentation (SOPs, process maps, desktop procedures, etc.) in collaboration with internal and client stakeholders.Governance & Risk Management- Convene and lead governance meetings with relevant stakeholders as per governance cadence. - Review and assess process performance with relevant stakeholders. - Ensure timely escalation of issues to relevant stakeholders and senior leadership (as required) and proactively mitigate issues and risks reported by stakeholdersPeople Management & Development- Build and nurture relationships with internal and client stakeholders. - Provide strategic oversight and performance management for the team. - Lead the hiring and development of junior practitioners. - Demonstrate advanced client interfacing skills and foster a client-centric culture3) Attributes RequiredExperienceQualifications- 16+ years of extensive work experience. - Proven experience as a ‘Tower Lead / Process Owner’ of the P2P function. - Comprehensive knowledge of end-to-end accounting and finance processes. - Significant experience in the BPO sector. - Subject matter expertise in P2P processes and applications. - Exceptional team management and client stakeholder management skills. - Strong communication, problem-solving, and analytical skills. - Proficiency in MS Office and other relevant computer applications. - Experience in setting up Shared Services Centers and/or managing process transitions (preferred). - B. Com/ / BBA / BMS or similar three-year graduate course - Lean or GB/BB certification would be added advantage.