About usNavi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.Founders: Sachin Bansal & Ankit AgarwalWhat makes you a good executive at Navi?● Ability to learn● Being disciplined● Communicating wellHow would your role at Navi Look Like?● Responsible for training the Tele debt management team.● Guide and motivate the Tele debt management team on their monthly targets and evaluatetheir performance● Run daily team stand-up/ huddle, ensure attendance and adherence to defined protocols● Maintain fair collection practices while dealing with customers and ensuring that the teamfollows the same● Ensure that the team is responsible for administrative work related to the collection such asproviding and maintaining MIS reports, and reviewing collection feedback on a daily/Weekly &Monthly basis.● Ensure that you and the team are up to date on all relevant circulars and all products/servicesofferedWhat are some of the good to have skills for this role?● Strong communication, influencing skills, and calling etiquette● 3+ years of people management experience in telesales, customer experience, and operations role● Should have a working knowledge of MS Excel and Google Sheets● Should have high professional ethics and integrity● Qualification: Any Graduate
Job Title
Tele Debt Manager