Job Title

About the CompanyThe Suraksha brand was established in 1992. In Kolkata, we offer comprehensive pathology and radiology services under one roof. We believe that the combination of our dominant position driven by our operating history in our core geography, extensive network and reputation for providing quality diagnostic services positions us best to continue to grow our business in Kolkata and remaining east Indian and adjacent north-east Indian markets and take advantage of the tailwinds for organized diagnostic chains in the large and fast-growing of the diagnostic services markets in eastern and north-eastern India.ResponsibilitiesFollow up with Center Manager/ Assistant Manager for Backup of Technicians/Phlebotomists/Doctors and other Departmental Staff in case of Absenteeism.Call up head office through the PRI and inform about the readiness or gaps if any.Checking cleanliness of Various Departments, Reception, Waiting area, Pantry, Stairs and Toilets.Inform the respective departments of the procedure/investigation/health checkup booked and their respective involvements.Confirm the schedule with the doctors over phone- both chamber and reporting.Pass on the information to the CRM, the reception and to the patients in case of any change in the Pre-settled schedule is there.The FLOOR MANAGER has to ensure that the reception follows the SOP at every step.VERY IMPORTANT Floor Manager should ALWAYS be available in the patient-waiting area, helping patients/ visitors with their various queries and complaints.Assisting in billing procedures during rush hours.Also, co-ordinate with the IT department in case of any rectification of patient details or other IT issues.Coordinate with all the testing departments and Phlebotomy to maintain the shortest TAT for the patients.