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About Angel one:Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crore+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science.We have a flat structure, with ample opportunity to showcase your talent and a growth path for you to the very top. We are aggressively hiring for various non-tech and tech roles across India. Join our team and experience the best of both worlds at Angel One! Check out our careers section!Why You'll Love Working at Angel One!Ranked Top 25 Companies to Work in India:We're proud to be recognized as one of the best workplaces, certified for 8 consecutive years. Innovative Culture:Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning. Be part of something huge:Be at the Forefront of Fintech Innovation Bold Approach:We're not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working.Job Title: Lead: CRM, Automation & CC Support OperationsLocation:MumbaiWhat you will do:This role will be responsible for end-to-end ownership of our CRM systems and outbound contact center tooling (Cloud Telephony, Truecaller, Dialers, etc.), while also leading support functions such as Training and Quality .The candidate will work closely with product and tech to streamline the onboarding funnel and drive operational efficiency at scale.Roles & Responsibilities: Manage CRM workflows, automations, and integrations Lead and mentor a 20–25-member team across support functions Collaborate with Product/Tech to improve user onboarding funnel KPIs Drive reporting, process compliance, and performance managementWho you are: 7–12 years of experience in CRM or support operations Proficient in CRM tools (LSQ/Salesforce), Dialers, Cloud Telephony Proven leadership of mid-sized teams (15+ people) Strong cross-functional collaboration and analytics orientationWhat's in it for You?Empowered Growth:We invest in your growth and empower you to explore your full potential. Exceptional Benefits:‍♀️ Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more.For a deeper dive into our company culture and vision, explore ourCompany Deck.At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI).As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.