Job Title

Objective:To supervise and manage the Tele Collections along with field intervention for multiple agencies at zonal level. Define, monitor and ensure consistent delivery of process targets, drive process improvement initiatives. Management of overall business operations & coordinate with various departments and teams to ensure delivery of business goals.Role & responsibilities1.Responsible for Tele Collections performance along with field intervention at zonal level managing multiple agencies2. Implement & Monitor overall business strategy3. Drive various process targets to achieve business goals4. Responsible for pre-due collections and contracts till 180 DPD5. Ensure higher resolution and lower delinquency flowing to next bucket6. Provide feedback and recommendations to drive process improvement and cost efficiency7. Monitor and provide recommendations for calling and dialer strategy8. Ensure the center is appropriately rostered with shrinkage below specified threshold9. Ensure the center is aligned to departmental culture and methodology10. Liaison with support functions to improve team performance11. Deliver high customer experience with minimum complaints12. Provide timely communication regarding forecasting and planning of manpower and other infrastructure13. Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition14. Align efforts to mentor and groom talent at levels below15. Drive performance management16. Conduct periodic performance reviews of direct reports and levels below through effective feedback.Preferred candidate profileExperience in tele Collection/RecoveriesUnsecured productStrong team ManagementManaging portfolio size of ~ 1000cr+