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Location: HyderabadJob Type: Full TimeWork Schedule: Rotational shifts/Night shiftExperience Required: Freshers & ExperiencedLanguages: Fluent in French (spoken and written), good command of EnglishWORK FROM OFFICE MODEAbout UsFirstsource is a leading BPO service provider, delivering customer experience, Healthcare and back-office solutions to global clients. We are currently expanding our multilingual support team and are looking for dynamic individuals fluent in French to join us.Key Responsibilities- Handle customer queries via phone, email, or chat in French. - Provide accurate and timely information, support, and resolution to client issues. - Escalate complex issues to appropriate departments when necessary. - Maintain a high level of professionalism and customer satisfaction.Requirements- Fluency in French (B2/C1 level or higher); English proficiency required. - Excellent communication and interpersonal skills. - Prior experience in BPO/Customer Service is required. - Ability to work in a fast-paced, target-driven environment. - Basic computer skills and knowledge of MS Office tools.Interested candidates can share the cvs to Mitali.rai@