Job Title

Head of Customer Service – Because at Hush, Sleep Should Be Peaceful (Even for Us) Location: Saki Naka, Mumbai Company: Hush – India’s favourite D2C mattress brand CTC: Up to ₹30 LPA Experience: 5–10 years in a D2C brand bigger than us (we’re humble, but growing fast) Industry: Manufacturing / D2C Consumer BrandAbout Us: At Hush, we’re on a mission to help India sleep better — and that mission doesn’t stop at the product. It continues through every customer interaction, every complaint, and every midnight question about unboxing. We're obsessed with delivering a flawless experience, and we're looking for someone to lead that charge.Who You Are:You've managed large teams (100+ people) with a focus on quality and performance.Your experience comes from fast-growing D2C brands where scale and chaos were part of the package.You're data-driven, customer-obsessed, and have communication skills sharp enough to turn rants into rave reviews.You're calm under fire, quick to respond, and proactive in fixing what’s broken — before anyone notices.Your Role at Hush:Lead and manage the entire customer support team, ensuring top-tier performance and growth.Build and implement customer support strategies that drive satisfaction and loyalty.Monitor KPIs, identify bottlenecks, and optimize for better results.Resolve escalations with speed and empathy.Collaborate with other departments to fix recurring issues and improve the end-to-end customer journey.Implement tools and training that improve team efficiency and customer outcomes.Report on support metrics and drive continuous improvement.What You’ll Need:5–10 years in customer service leadership, preferably in a well-known D2C brand.Proven ability to manage and scale large teams.Strong analytical, operational, and communication skills.A customer-first mindset and a passion for great service.Bonus points if you’re the kind of person who reads customer reviews for fun.Perks:The chance to shape the voice and experience of a leading D2C brand.A growing team that’s hungry to get better.And yes, you’ll sleep better — literally.To apply, email: recruitment@