Job Title

Business Operations Analyst - CSP Business We are seeking a highly organized and detail-oriented professional to provide administrative support for global and North America CSP (Cloud Service Provider) business operations. This role will support theGlobal Business & Program Director for CSPsand theGlobal SVP for Tech Partners , as well as theSenior Vice President for CSPs in North America . The ideal candidate will be responsible for executing operational tasks, including managing product requests, tracking opportunities, generating reports, maintaining management dashboards, using CAST and CSP tools, collaborating with internal and external stakeholders, and driving process improvements to enhance efficiency.Key Responsibilities Global CSP Business Operations Support Provide administrative support for global CSP business operations. Execute global operational tasks related to processing product requests from CSPs through both CAST’s and CSPs’ tools. Manage incoming product requests, assign them to the appropriatelocal CAST Channel sellers , ensure accurate tracking inCAST SalesOps systems , and coordinate completion with CAST delivery teams. Identify and resolve issues such as incorrect or changing product request parameters by implementing decisions from CAST leadership. Eg, within CAST-AWS partnership, process AWS product requests by managing tasks inAWS ACE, APFP, Marketplace portals , and CAST SalesOps tools, along with internal and shared dashboards. Track global CSP opportunities and completions, consolidating data from internal and CSP systems to create reports and dashboards for internal CAST reviews and CSP reconciliations. Identify and report data inconsistencies or issues and collaborate with internal teams to resolve them. Coordinate with internal CAST teams (SalesOps, channel sellers, delivery) and CSP teams to facilitate day-to-day operations and implement changes related to pricing, systems, and tools. Schedule and support operational meetings and reviews with CSPs, including agenda preparation, documentation, and follow-ups on action items. After a few months in the role,identify and recommend process improvementsto optimize workflows and enhance operational efficiency.North America CSP Business Operations Support Provide administrative support for North America CSP business operations. Execute local operational tasks specific to North America, ensuring smooth processing of CSP product requests through CAST’s and CSPs’ tools. Perform regional steps related to the global tasks mentioned above.Skills & Qualifications Education & Experience Bachelor’s degree inbusiness administration, operations, or a related field . 4–6 years of relevant experiencein operations, program management, or business administration. Technical Skills Proficiency inMicrosoft Excel(essential), including the ability to extract data summaries from large datasets. Experience working withCRM toolsor operational platforms is a plus. Familiarity withpartner programs, tools, and processesof at least oneCloud Service Provider (CSP)is highly desirable. Organizational & Analytical Skills Strong ability to managemultiple taskswhile maintaining attention to detail. Highlystructured and organized , paying attention todetails , striving for highqualityandreliabilityof deliverables, capable of meeting deadlines in afast-pacedenvironment. Communication & Interpersonal Skills Strong English verbal and written communication skillsfor effective collaboration with globally distributed teams. Ability to coordinate withmultiple stakeholdersacross differenttime zonesand cultures. Adaptability & Problem-Solving Flexible and adaptableto changing priorities and operational requirements. Proactive in identifying issues and contributing to solutions. Flexibility to work on overlapping hours for US AND CET TIME ZONES.