In-depth knowledge of various storage technologies, including Storage (HP Primera and Storeonce) and Veeam (Backup), SAN (Storage Area Network), NAS (Network Attached Storage), and object storage. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.)
Job Title
Associate Consultant