Position Title - Customer Advocacy Executive (L1)Job Description:Drive and monitor team’s tickets to close by collaborating with cross functions.Co-ordinate with vendors and encourage them share their sentiments and work on de escalating their concerns. Maintain track record of vendor sentiments and work with cross functions to enhance their experiences. Co ordinate for events and vendor workshops to ensure everything is seamlessly arranged. Have a periodic connect with them to get their voice out. Publish weekly vendor sentiment status and improvements done to internal stake holders. Requirements:Graduate/ Post Graduate degree in business stream.1-3 years of experience in customer service (from IT product background).Excellent communication with pleasant attitude.Collaborative attitude to work with cross functional leaders and always aim to resolve. Creative thinking and ability to work independently.Language fluency in Hindi, English or Telugu is a must.Good presentation, data skills for weekly MIS activities.
Job Title
Customer Success Advocate