Job Title

The SME shall provide leadership, best practices of the industry, and show Yokogawa solution capability as trusted partner. SME shares valuable information, makes effective PDCA cycles with multiple skill sets, and breaks silos with effective communication and information sharing among the Yokogawa organizations. SME leads the growth of the business and supports the global team in a particular business and/or technology domain through digital co-innovation. In addition to this, each business SME is communicating with each solution architect to get technology support to grow the business quickly.About the RoleMission: Drive to be a trusted partner of the customer for Digital Transformation and Operational Excellence. Become trusted partners to our customers through a consulting approach. Maximize usage of Industrial domain knowledge and talent to increase value to the customer quickly through a shared learning best practice. Identifying customer issues through a consulting approach and implementing solution proposal activities. Proposals include a range from L1-L4. As an industry specialist (SME), the SME also supports other RHQ when requests for support are received not only from that region but also from another region. Participate in Global SME network meetings and share his activities with other SMEs.ResponsibilitiesProblem-solving project identificationCustomer approachConsulting to identify customer issuePresent Yokogawa Solution CapabilityDevelop Business partners programKnowledge ManagementDomain knowledge accumulation and digitalization including new ways to deliver and measure customer valueKnowledge workers support by sharing knowledge and trainingProject improvement through best practices and standardizationPlatform to learn and certify skills as well as team building and continuous improvement by sharing lessons learntBusiness SupportSupport Solution developmentPresales consultingProject consultingCustomer engagement supportGovernance & Cost ReductionSetting KPIs and monitoring progress and performanceResource (money, people, funding) management supportSharing infrastructure, providing tools and information such as risk prevention to reduce overall cost and streamlining resources.