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Why Join RTLS Alliance?RTLS Alliance isn’t just another platform—it’s a movement to elevate the RTLS industry and connect the global ecosystem behind it. As an early team member, you’ll be joining at a pivotal moment. This internship offers a unique chance to:Gain hands-on experience in a fast-paced, digital-first environment.Learn directly from experienced professionals in customer support and operations.Build foundational skills in customer service, workflow optimization, and data tracking.Connect with leaders across industrial tech, digital twins, and location intelligence.Contribute meaningfully to a global initiative and see the impact of your work.This is an exciting opportunity for someone eager to launch their career in a high-impact role and contribute to a mission-driven organization.Role OverviewWe're looking for a proactive and enthusiastic Customer Support Intern to join our growing team. You’ll play a key role in supporting our diverse member base, ensuring they receive timely and effective assistance as they engage with the Alliance. This internship is perfect for someone who wants to learn the ins and outs of customer support operations at a global scale.Key ResponsibilitiesAssist with day-to-day support operations, including inquiry triage and initial troubleshooting.Help maintain support quality standards and contribute to responsive member interactions.Support the creation and improvement of internal documentation, FAQs, and onboarding resources.Learn to track key performance indicators (KPIs) like response time and resolution rate.Collaborate with platform, directory, and community teams to ensure smooth user journeys.Contribute to special projects aimed at enhancing the member support experience.QualificationsCurrently enrolled in a Bachelor’s or Master’s program, or a recent graduate, preferably in Business, Communications, Technology, or a related field.Strong written and verbal communication skills with a professional and clear attitude.Eager to learn and comfortable working in a fast-paced, digital environment.Familiarity with customer support tools (e.g., HubSpot Service, Intercom, Zendesk) is a plus.A strong interest in professional or technical communities, RTLS, IoT, or B2B SaaS platforms is a bonus.