Job Title

Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance.Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards.Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.Define and maintain regional implementation strategies in collaboration with other regional leaders.Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process.Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments.Identify potential risks in the implementation process and develop mitigation strategies.Track and report on key performance indicators (KPIs) related to implementation projects and team performance.Qualifications 8+ years of experience in enterprise software deployment management and/or implementation.5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms.Proven track record in leading complex implementation projects, preferably in CCaaS, UCaaS, or CPaaS environments.Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC).Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark).Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms.Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus.Strong technical background with a deep understanding of software development life cycles, web technologies, and web development processes.Excellent written and verbal communication skills; highly competent and confident presenter.Strong leadership, mentoring, and client-facing communication skills.Ability to manage multiple complex projects in a fast-paced, dynamic environment.Business proficiency in Korean and English is mandatory.Bachelor’s degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred.Preferred Qualifications Experience in the social media technology universe and familiarity with social media management software.Relevant certifications in project management or software implementation are advantageous.