Job Title: AI/ML and Chatbot LeadExperience Level: 10+ Years (Lead/Architect level)Location: RemoteEmployment Type: Full-timeNo. of Positions: 1We are seeking a visionary and hands-on AI/ML and Chatbot Lead to spearhead the design, development, and deployment of enterprise-wide Conversational and Generative AI solutions. This role will establish and scale our AI Lab function, define chatbot and multimodal AI strategies, and deliver intelligent automation solutions that enhance user engagement and operational efficiency.Key ResponsibilitiesDefine and lead the enterprise-wide strategy for Conversational AI, Multimodal AI, and Large Language Models (LLMs).Build an AI/Chatbot Lab, creating a roadmap and driving innovations across in-app, generative, and conversational AI.Architect scalable AI/ML systems including presentation, orchestration, AI, and data layers.Collaborate with business stakeholders to assess needs, conduct ROI analyses, and deliver impactful AI use cases.Identify and implement agentic AI capabilities and SaaS optimization opportunities.Deliver POCs, pilots, and MVPs—owning the design, development, and deployment lifecycle.Lead, mentor, and scale a high-performing team of AI/ML engineers and chatbot developers.Build multi-turn, memory-aware conversations using frameworks like LangChain or Semantic Kernel.Integrate bots with platforms like Salesforce, NetSuite, Slack, and custom applications via APIs/webhooks.Implement and monitor chatbot KPIs using tools like Kibana, Grafana, and custom dashboards.Champion ethical AI, governance, and data privacy/security best practices.Must-Have Skills10+ years in AI/ML; demonstrable success in chatbot, conversational AI, and generative AI implementations.Experience building and operationalizing an AI/Chatbot architecture framework used enterprise-wide.Expertise in:Python, LangChain, ElasticSearch, NLP (spaCy, NLTK, Hugging Face)LLMs (e.g., GPT, BERT), RAG, prompt engineering, PEFTChatbot platforms (Azure OpenAI, MS Bot Framework), CLU, CQAAI solution deployment and monitoring at scaleFamiliarity with:Machine learning algorithms, deep learning, reinforcement learningNLP techniques for NLU/NLGCloud platforms (AWS, Azure, GCP), Docker, KubernetesVector DBs (Pinecone, Weaviate, Qdrant)Semantic search, knowledge graphs, intelligent document processingStrong grasp of AI governance, documentation, and compliance standardsExcellent team leadership, communication, and documentation skillsGood-to-Have SkillsExperience with Glean, Perplexity.ai, Rasa, XGBoostFamiliarity with Salesforce, NetSuite, and business domains like Customer SuccessKnowledge of RPA tools like UiPath and its AI CenterKnowledge of RPA tools like UiPath and its AI Center
Job Title
AI/ML and Chatbot Lead