Job Title

The Director of Operations is responsible for the overall management of day-to-day business operations. This leadership role involves optimizing processes, ensuring the operational efficiency, managing budgets, client management and leading teams to drive performance and growth.Key Responsibilities:  Strategic Planning & Execution: Develop and implement operational strategies to meet the company’s goals and objectives. Ensure alignment of operations with the overall business strategy.  Process Improvement: Continuously analyze workflows, identify inefficiencies, and implement improvements to increase productivity, reduce costs, and enhance service quality.  Budgeting & Financial Management: Manage budgets across various departments, ensuring cost-effective solutions without compromising on quality or performance. Monitor financial reports and manage P&L.  Team Leadership: Lead, mentor, and develop the operations team to ensure high performance. Foster a culture of accountability, collaboration, and continuous improvement.  Performance Management: Establish key performance indicators (KPIs) and monitor departmental performance to ensure objectives are met. Address issues and make adjustments to ensure goals are achieved.  Cross-Department Collaboration: Work closely with other departments (e.g., HR, Sales, Marketing, Finance) to ensure smooth operations and the achievement of company goals.  Risk Management: Identify potential risks and implement measures to mitigate them. Ensure compliance with industry regulations and company policies.  Technology & Innovation: Stay updated on industry trends, technologies, and tools to improve operational efficiency and implement innovative solutions where applicable.  Client Management: Responsible for managing the customer’s expectations and maintain a cordial relationship with the customer. Provides regular insights on key matrices to the customer and front-end business reviews.Skills & Qualifications:  Bachelor’s degree in business administration, Operations Management, or related field (Master's degree preferred).  Extensive experience (typically 18+ years) in operations management, with a proven track record in a leadership role.  Must have prior experience in US healthcare, specific to RCM / Medical coding. Strong knowledge of business and management principles, including budgeting, resource allocation, and performance management.  Excellent problem-solving, analytical, and decision-making abilities.  Proven ability to lead and motivate teams effectively.  Strong communication and interpersonal skills to work with diverse teams and stakeholders.  Familiarity with operations software and systems (e.g., ERP, CRM tools).  Ability to manage multiple priorities and work under pressure.