Job Title

The client is a Global capability center based out of Sector 49 in Gurugram. Its parent company is the largest aviation services management company in North America.All 5 days working from officeRotational shifts of 3pm-3amRole & responsibilitiesOperation Manager:- 10-12 years of experience in Procurement Function for US & UK Geographies - Candidates with prior experience from Aviation, Hospitality industry will be preferred - Prior Experience in Sourcing & dealing with US & UK supplier would be added advantage - Effective negotiating and influencing skills - Strategic Sourcing, Supplier Identification & Negotiations, Time to Market, Cost Effective Purchases - Understanding of supply chain concepts, with work experience applying those follow-on strategies - Creates and manages value strategies, RFPs, negotiations, and contracts while developing and promoting strategic partnerships with suppliers - Works closely with internal Unifi customers and stakeholders to understand their business needs, objectives, product/service requirements and the broader operational processes - Skilled in Microsoft Office (e.g. Word, Excel, PowerPoint) - A potential team leader with effective communication skills - Comprehension of business contract structure - Self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative - Business understanding, particularly in project management, early supplier involvement, total cost management and financial analysis - Understanding and use of technical tools for analysis, problem solving, forecasting and quality improvement - Previous experience with Source to Pay systems - Highest of ethical standards - Responsible for the accuracy, reliability, and timeliness of financial and management information. - Ensures timely completion/ adherence to all applicable legal / statutory audit requirements. - Ensure the team fully complies with internal company controls and reports on a timely and correct basis to the Internal Control - Manage and supervise team members to ensure tasks are completed in an accurate and timely manner. - Regularly track and resolve outstanding issues that have been escalated, or further escalate to the necessary parties. - Implement best practices for the processes and proactively identify, propose and implement continuous improvement opportunities in existing processes within the team. - Managing the day-to-day work activities of the team and ensuring the necessary skills and experience are available to meet the challenges of a demanding and complex workload.Transition Support:- Providing transition support of processes by bringing in shared service specific knowledge & best practices for smooth implementation and execution. - Actively participating in all migration & deployment activities including training material preparation & delivery, service rehearsal testing, go-live readiness and support structure establishment. - Providing active post go-live support to FSS Procurement team during the stabilization phase.Team Management:- Carry out team management responsibilities in accordance with the organizations policies and applicable laws, including: - Plan, assign and direct work. - Appraise performance; provide feedback and coaching, and reward and discipline employees. - Provide opportunities for learning and self-development and facilitate the development of technical competencies - Continuously strive to build a culture of high-performance. - Facilitate effective teamwork and builds collaborative relationships internally and externallyService excellence:- Ensuring that overall delivery of services to Customers meets or exceeds agreed KPIs and SLAs defined and is within a strong internal control framework. - Partner with the Service Management team to: - Develop and track Service Level Agreements (SLA) to ensure service delivery excellence. - Provide input to service reporting. - Facilitate service transition when required. - Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case. - Build customer relationship, drive confidence & improve customer happinessInnovation and Continuous Improvement:- Create a mindset of innovation aimed at constantly challenging the norm to drive business value. - Responsible for ensuring a disciplined approach to operational excellence/performance management is in place and evolves over time. - Driving ongoing continuous improvement to improve profitabilityPreferred candidate profile- Hands-on experience in accounting ERPs is must with good knowledge across Procurement Function - Ability to think strategically, taking a balanced short and long-term view when solving problems. - Result oriented, with high level of motivation for self-growth, along with the drive for growing team members and overall organization. - Ability to utilize information from a wide variety of sources. - Excellent stakeholder engagement skills and ability to communicate effectively. - Experience of working in Aviation, Hospitality, industry will be added advantage. - US ET shift working with some stretch during peak daysQualification and Experience:- Bachelor/ Masters Degree in Commerce - MBA Finance from a Reputed Institute - 10 12 years of experience in managing a client-service oriented function,. - Minimum of 3 years of experience in leading, developing and coaching team members