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Location:Remote / In-House (Hybrid) Employment Type:Full-Time / Part-Time Industry:Jewelry Manufacturing & E-Commerce Job Role: Customer Relations AgentObjective: To enhance customer experience by managing client interactions, nurturing leads, facilitating sales, and ensuring seamless communication across all touchpoints. The ideal candidate will be amultilingual, customer-centric professionalwith strong organizational skills and a passion for luxury jewelry. Key Responsibilities:1. Client Interaction & Relationship ManagementServe as theprimary point of contactfor customer inquiries via email, WhatsApp, phone, and social media. Providepersonalized assistanceto clients regarding jewelry collections, pricing, customization, and order status. Handle complaints or concerns with empathy, ensuring swift resolution to maintain brand reputation. 2. Lead Nurturing & Sales SupportEngage potential clients throughfollow-ups, product recommendations, and promotional offers . Convert inquiries into sales by understanding customer needs and suggesting suitable jewelry pieces. Maintain aCRM system(e.g., Zoho, HubSpot) to track leads, interactions, and sales pipelines. 3. Documentation & CoordinationPrepare and sendquotations, invoices, certificates (e.g., gold/diamond authenticity), and order confirmations . Coordinate with internal teams (design, logistics) to ensure timely order processing and delivery updates. Scheduleonline meetings/virtual consultationsfor high-value clients (e.g., custom jewelry requests). 4. Doubt Clearing & Post-Sale EngagementEducate clients on jewelry care, return policies, and after-sales services. Conductpost-purchase follow-upsto gather feedback and encourage repeat business/referrals. 5. Multilingual CommunicationFluent inEnglish and Hindi(mandatory); proficiency inTamil/Malayalamis astrong advantage . Adapt communication style to cater to diverse clientele (e.g., bridal clients, international buyers). Skills & Qualifications:Communication:Exceptional verbal/written skills with a polite, professional tone. Tech-Savvy:Comfortable usingCRM tools, WhatsApp Business, Zoom/Google Meet, and MS Office . Sales Acumen:Ability to identify upsell/cross-sell opportunities without being pushy. Organization:Strong multitasking ability to manage multiple clients and deadlines. Industry Knowledge:Basic understanding of jewelry (e.g., gold purity, gemstones) is aplus . Experience: 1–2 years incustomer service, e-commerce, or luxury retail(jewelry/fashion preferred). Freshers with excellent interpersonal skills may be considered. Why Join Us?Employee Discounts:Exclusive access to Lunar Harmony Jewels collections. Growth Opportunities:Training in luxury client management and CRM tools. Flexible Work:Remote/hybrid options with a supportive team. Job Description Template for Job Portals/LinkedIn:Title:Hiring Customer Relations Agent (Multilingual) – Luxury Jewelry Brand! Location:Hybrid |Salary:20000+ commission About the Role: Lunar Harmony Jewels seeks awarm, articulate, and detail-oriented Customer Relations Agentto delight our clients and drive sales. If you love building relationships and have a flair for luxury, we’d love to meet you! You’ll Excel If You: ✔ Speak English + Hindi (Tamil/Malayalam = ). ✔ Enjoy solving problems and making clients feel valued. ✔ Can juggle WhatsApp chats, emails, and CRM updates effortlessly.Apply Now: Send your resume toinfo@with the subject“Customer Relations Agent – [Your Name]”.