About Us:Gateway Platforms Pvt Ltd: Gateway Platforms is the parent company. We are a platform that brings people, ideas, and resources together to create and move mountains in the world, making it a better place. The two initiatives you will be working on primarily under GPPL are:TEDxGateway: As Asia's largest TEDx program, TEDxGateway sparks global conversations by uniting top minds to share their ideas and innovations. We provide a stage for groundbreaking ideas, inspiring thousands and catalyzing change across various sectors.EDGE Community: EDGE Community is our digital private members community for thought leaders and change-makers, offering exclusive events, masterclasses, and networking opportunities to foster personal and professional growth among future leaders.What You’ll Do:Develop Community Strategies : Plan and implement social media and communication campaigns that align with marketing strategies to boost engagement. Community Building : Organize and participate in events (online and offline) to build a stronger community and enhance brand visibility. Monitor Online Presence:Track feedback, reviews, and community insights across platforms to report on community health and areas of improvement. Cross-Team Collaboration : Coordinate with Marketing, PR, Communications, Development, and Sales teams to ensure brand consistency and stay updated on new products/features. Relationship Building : Develop and maintain relationships with customers, potential customers, industry professionals, and journalists. Event Management:Organize and execute events, both virtual and in-person, that engage the community and promote the brand. Customer Engagement:Respond promptly to comments, customer queries, and feedback to ensure satisfaction and foster relationships. Crisis Management : Lead conflict resolution efforts within the community to maintain a positive and respectful environment. Report and Analyze : Track key metrics like event attendance, social engagement, and online traffic, preparing detailed reports on community activities.Who You Are:Experience : Proven work experience as a Community Manager, with a demonstrated ability to grow and engage a community through various initiatives. Community Initiatives : Experience launching and managing community projects such as ambassador programs, online forums, and event series. Communication Skills : Excellent verbal and written communication skills, with the ability to manage customer engagement across different platforms. Social Media Expertise:Hands-on experience managing social media for brands, with a deep understanding of online customer engagement metrics and website traffic. Marketing Knowledge:Familiarity with online marketing, including content creation, SEO, and multi channel digital campaigns. Attention to Detail:Strong attention to detail, organizational skills, and the ability to handle multiple tasks simultaneously. Analytical Ability:Ability to track, interpret, and report on community metrics, online engagement, and traffic trends. Educational Background:BSc in Marketing, Communications, or a related field; certifications in community management, digital marketing, or social media are a plus. Technical Skills:Knowledge of content management systems, digital marketing tools, data analytics, and social media platforms. Adaptability:Ability to stay updated on emerging digital trends and adjust community strategies accordingly.
Job Title
Community Manager