Job Title : Triage Manager / Site Reliability Engineer (SRE) Lead PAN INDIA 8-12 years of experience.Role: An SRE who leads incidents and manages the bridge until the issue is resolved and tracks action items to closures, including Change management and problem management. Ability to focus on incidents and work with SMEs and Tier 2 Leads.Experience: Someone with a strong technical, project management background. Has worked in telecom industry and SRE Ops. Has experience working in the Digital space and products. Knowledgeable to leverage tools quickly like Splunk, Otel, Grafana, PowerBI, AppD.Responsibilities: Actively driving incident calls working with Technical, Product SMEs and Tier 2 SREs. Establishing a timeline of the incident progression and action item follow-ups until closure during or after the call. Summarizing the discussion into knowledge articles, action items and doing warm hand-offs to Tier 2 teams. Being adopters and advocates of Best-practices collated from experience and SMEs like OTEL, App Availability and Resiliency. Sending reports of progress from past incidents to leadership. Change management and problem management. Posting updates on AHOD and providing regular updates to leadership.Outcomes: Attention to detail and catching the minutest detail spoken on a call. Diligence in follow-ups and driving the SRE mandate to every team and partnering with them to operationalize best practices. Great at detailed communication with ICs and precise, succinct communication with leadership. Attitude to chase down even outlier issues to resolution. Operationalizing all the initiatives as part of SRE Transformation. Drives SRE objectives by reducing P1, P2 numbers for identical issues by ensuring teams learn from the past. Contributes to Knowledge base by partnering with SMEs. 100% closure of tasks (incidents, problem tasks, vendor resiliency etc) within SLAs.
Job Title
Triage Manager