Job Title

Objective of the role: A Duty Manager in a hotel is responsible for overseeing daily operations during their shift, ensuring guest satisfaction, managing staff, and handling emergencies.Main Responsibilities: Staff Supervision:Oversee front desk staff (receptionists, concierges), conduct shift briefings and debriefings, and ensure smooth transitions between shifts. Work Schedule Coordination:Coordinate work schedules and ensure front office departments are fully staffed and running smoothly. Staff Management:Address staff issues, resolve conflicts, and take disciplinary action when necessary. Guest Assistance:Provide assistance to guests with inquiries, complaints, or emergencies. Ensuring Customer Satisfaction:Maintain a positive and welcoming atmosphere, ensuring guests have a positive experience. Handling Complaints:Promptly and professionally address guest complaints and issues. Security and Safety:Implement and enforce security and safety protocols, including emergency procedures, and ensure the safety of guests and staff. Overseeing Operations:Ensure smooth operation of hotel departments, including front office, housekeeping, F&B, and maintenance. Financial Transactions:Monitor billing and payment processes, handle cash and credit card transactions, and reconcile cash registers. Maintaining Standards:Enforce hotel policies and procedures, ensure adherence to standards, and identify areas for improvement. Communication:Maintain regular and efficient communication, attend hotel meetings, and report on shift operations. Training and Development:Train and mentor front desk staff, providing ongoing coaching and feedback. Problem Solving:Address operational challenges and guest issues quickly and effectively. Collaboration:Collaborate with other departments, such as housekeeping, F&B, and maintenance, to ensure seamless coordination and meet guest needs.