About RateGain RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the world’s largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business.Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 30 Hotel Chains, 25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 16 Global Fortune 500 companies in unlocking new revenue every day.Mission We are seeki ng a dynamic and strategic Inside Sales & SDR Leader to build and lead our US-focused sales development and inside sales functions from India. This leader will play a critical role in designing a high-performing, revenue-generating organization that contributes significantly to RateGain’s growth. The ideal candidate will be responsible for top-of-funnel pipeline generation, middle-funnel progression, process optimization, team development, and ensuring strong GTM alignment with US field sales.Jobresponsibility •D efine, build, and lead a high-performing Inside Sales and SDR team focused on the US market, driving 25–30% of the new logo pipeline. •Develop and execute a comprehensive outbound sales development strategy aligned with RateGain’s growth objectives. •Establish world-class Inside ales & SDR processes including lead qualification, handoff to AEs, and performance tracking using CRM and sales engagement tools. •Collaborate closely with US Sales, Marketing, RevOps, and Product teams to align on ICP, messaging, demand generation efforts, and evolving GTM priorities. •Build and deliver structured onboarding and ongoing training programs to ramp new SDRs within 60 days and ensure consistent campaign execution. •Implement rigorous operating cadences such as 1:1s, pipeline reviews, dashboards, and team performance check-ins. •Foster a culture of inclusion, accountability, and upward mobility by mentoring SDRs and grooming high performers into future AE roles. •Leverage data to guide decisions, monitor KPIs, optimize workflows, and improve conversion and pipeline metrics. •Act as a field intelligence bridge, bringing customer and market insights to refine messaging, campaigns, and value propositions. •Operate effectively across time zones, acting as a bridge between US-based stakeholders and India-based leadership to drive coordinated execution.Suc cess Metrics: •S DR-sourced pipeline makes up a strong proportion of new logo pipeline. •Opportunities generated by SDRs convert effectively into qualified leads. •Each SDR consistently delivers strong output in terms of qualified opportunities. •The SDR team becomes a strong internal talent pipeline for future AE roles. •The team maintains high engagement and low voluntary attrition. •New hires reach full productivity within a short time frame. •CRM and tools are used with discipline and accuracy across the team.Fun ctional Competencies: •B uild a scalable Inside Sales & SDR model that drives predictable top and mid-funnel contribution. •Deliver on team-level individual KPIs including pipeline creation, qualified meetings, and influenced ARR. •Implement a robust lead management, follow-up, conversion process integrated with CRM. •Drive high productivity per rep while ensuring quality across touchpoints and messaging. •Ensure operational excellence through full adoption of tools, dashboards, and sales enablement systems.Str ategic Competencies: •L aunch & operationalize Inside Sales & SDR GTM motion tailored for the US within 90 days. •Align SDR and Inside Sales initiatives with global Sales, Marketing, and Product teams to fuel revenue growth. •Establish a career pathing and succession plan that promotes from within across both functions. •Use funnel metrics, sales intelligence & testing to constantly refine performance and strategy. •Influence overall GTM strategy through insights gathered across prospect and buyer interactions.Edu cation & Work Experience •1 0–17 years of experience in Inside Sales / SDR leadership, preferably in SaaS, hospitality tech, or B2B technology. •Proven expertise in scaling high-velocity sales development teams in SaaS, Travel Tech, or related industries. •Strong familiarity with US market dynamics, buyer personas, sales cycles, and ICPs. •Demonstrated success in building and mentoring SDRs into quota-carrying AEs. •Strategic thinker with strong data orientation and analytical mindset. •Exceptional stakeholder management skills and ability to work across time zonesWe are proud to be an equal opportunity employer and are committed to providing a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Job Title
Senior Director - Inside Sales (NORAM) - Remote (EST Time Zone)