Job Title

Position Overview:As a Manager of Upsells at Birdeye, your role is to lead a team ofsales professionals and drive revenue growth by maximizing upsell opportunitieswith existing customers. You will work closely with the sales team, customer successmanagers, and other cross-functional teams to identify opportunities, developstrategies, and execute upselling initiatives. Your goal will be to increase theadoption and usage of additional features, modules, or upgrades within the SaaSproduct offerings, ultimately contributing to increased customer satisfaction andrevenue generation.Key Responsibilities:1. Team Leadership:· Manage and lead a team of upsell sales representatives, providing guidance,coaching, and support to achieve individual and team targets.· Set performance goals and objectives for the team, monitor progress, andprovide regular feedback and performance evaluations.2. Upsell Strategy Development:· Collaborate with the sales leadership and product teams to develop effectiveupsell strategies and identify target customer segments.· Analyze market trends, customer behavior, and competitor offerings to identifyupsell opportunities and tailor strategies accordingly.· Define pricing strategies, discounts, and incentives to maximize upsellconversions while maintaining profitability.3. Customer Engagement and Relationship Building:· Collaborate with customer success teams to identify and prioritize upsellopportunities based on customer usage patterns, needs, and feedback.· Engage directly with key customers to understand their requirements,challenges, and goals to position relevant upsell options effectively.· Build strong relationships with existing customers to enhance customer loyaltyand advocacy, fostering long-term partnerships.4. Upsell Execution and Performance Tracking:· Develop and implement upsell processes, workflows, and tools to streamlinethe upsell lifecycle, from identification to close.· Monitor and analyze sales data, conversion rates, and other key metrics tomeasure the effectiveness of upsell strategies and identify areas for improvement.· Provide regular reports and updates to senior management on upsellperformance, revenue growth, and market trends.5. Cross-functional Collaboration:· Collaborate with marketing teams to develop targeted upsell campaigns,collateral, and materials to support sales efforts.· Work closely with product management and development teams tounderstand product roadmaps, feature enhancements, and new offerings to driveupsell opportunities.· Coordinate with customer support teams to address customer inquiries,concerns, and technical issues related to upsells.Requirements:· Bachelor's degree in business, marketing, or a related field. MBA or relevantadvanced degree is a plus.· Proven experience in sales or account management, preferably in the SaaSindustry, with a track record of successful upselling and revenue growth.· Strong leadership and team management skills, with the ability to motivateand inspire a sales team to achieve targets.· Excellent communication and interpersonal skills, with the ability to build andmaintain relationships with customers and internal stakeholders.· Analytical mindset, with the ability to analyze sales data, market trends, andcustomer behavior to drive effective upsell strategies.· Familiarity with CRM systems and sales tools to track and manage customerinteractions and sales pipelines.· Results-driven with a focus on achieving and exceeding upsell targets whilemaintaining customer satisfaction.· Adaptability and flexibility to thrive in a fast-paced, dynamic startupenvironment.Note: The above job description is a general outline of the responsibilities andqualifications typically associated with this role. Actual job duties may varydepending on the organization and industry practices.