We’re Hiring: Customer Relationship AssociateLocation: Vashi |Full-TimeAt Nap Chief, we're redefining kidswear—premium, playful, and proudly made in India. As one of India’s fastest-growing D2C kidswear brands, we serve thousands of young families who value comfort, quality, and fun. You’ve probably seen us on Amazon, Flipkart, Myntra, and Ajio—and we’re just getting started.We’re looking for a Customer Relationship Associate who’s empathetic, solution-driven, and passionate about delivering memorable customer experiences.Key Responsibilities- Respond to customer queries via WhatsApp, email, phone, and social media. - Manage order-related issues: tracking, returns, exchanges, and refunds. - Maintain clear, friendly, and prompt communication with customers. - Collaborate with operations and logistics teams to resolve issues quickly. - Gather and report customer feedback to help improve our service and product experience.What We’re Looking For- 1–3 years of experience in customer service, preferably in D2C or e-commerce. - Excellent written and verbal communication in English. - Familiarity with CRM tools like Freshdesk or Zendesk is a plus. - Empathetic, detail-oriented, and calm under pressure. - Comfortable working in a fast-paced, startup environment.Why Join Nap Chief?- Be part of a fast-growing, design-first Indian brand. - Work with a young and dynamic team that values creativity and ownership. - Flexible work culture, employee discounts, and lots of room to grow.Interested?Directly apply on LinkedIn or mail us your resume at iram@Let’s build something amazing together.#hiring #customerexperience #D2Cbrand #kidswearjobs #startupcareers #NapChief
Job Title
Customer Relationship Associate