Who we are : Money. A subject that’s always on our mind. We go through a rollercoaster of emotions when it comes to money. That’s why at Jupiter, our mission is to enable people to improve their relationship with money. We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investments or payments, it's all on Jupiter. We also help users cut through the banking jargon, offer smart insights based on spending and provide users with a range of new-age features to enable and make sense of their finances.Our journey so far: Jupiter was founded in 2019 by Jitendra Gupta. Best known as Citrus Pay’s founder, Jiten found himself wondering why personal finance experiences were not customer-centric when everything else like food ordering and entertainment were. That’s how our journey began in 2019, with a simple, powerful idea : to create a modern, customer-centric experience that empowers individuals when it comes to their money.From our humble beginnings, we've strived relentlessly to make managing money easier. In 2021 whenwe launched we had a waitlist with over 100,000 people eager to experience the world of Jupiter - and within 10 months we crossed 1 million users. Today, we have 2.7 million + happy users on Jupiter. Our Insights feature today tells how much and where you’ve been spending automatically, even on your other savings accounts! Our Edge CSB Bank RuPay credit card is getting a lot of love for it’s head-turning transparent design, not to mention it being a rewarding experience. Our No-Penalty SIP and Daily SIP at Rs 10/- has helped scale our investments business and we have over 100,000 users investing on our platform to fulfill their money aspirations.We've embraced cutting-edge technology, harnessed the power of data analytics, and assembled a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We’re now looking for like-minded folks to join the crew.Who we're looking for : We are looking for a customer service executive with credit card experience to act as a key point of contact. They will provide detailed information on our products and resolve customer account issues efficiently.Roles and responsibilities: Supporting end customers via various communication channels, including mail, live chat, social media, and on-call Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Use the right methods/tools to provide accurate, valid, and complete information Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Keep records of customer interactions as per agreed communication guidelines and defined policiesWhat is needed for this role: Excellent written and verbal communication skills 1-4 years of customer service experience (preferably in financial services or credit card support) Knowledge of credit card processes and financial regulations is a plus Ability to handle sensitive customer information confidentially Only graduates can apply. Creating delightful customer relationships, which include consistent follow-through, setting proper expectations, and advocating for client issues within internal departments.Why you should work with us: We are the ideal workplace for individuals with a founder's mentality, and we place a high regard on those who take ownership and see projects through to completion. We take pleasure in tackling meaningful problems by understanding pain points and developing intuitive experiences that delight customers. Emphasising consent over consensus, we appreciate those who can participate in healthy conflict and are able to commit to every decision as if it were their own. In our relentless pursuit of excellence, we consistently set higher standards. If you crave continuous learning, growth, and improvement in a dynamic environment, choosing Jupiter is the right move.Our Process: We raise the bar with each hire, and evaluate our candidates to build a team of like-minded, passionate, ambitious owners. Once you apply ,you’re most likely to go through the following hiring process, certain roles may require more rounds. But here’s the gist - The Intro: Our recruitment team goes through all the applications we receive to find the best fit. We look for skills that would be the perfect addition to our team, and past work that can vouch for it. Two Way Street: An interview with the hiring manager. Do you like the role? What are your expectations? These are the answers we seek. Pro-tip: Ask lots of questions. Assignments may be given. Culture Matters: We don’t just value the skills we bring, we value the people we bring. This round is to see if you fit our culture& for you to find out if it works for you too. If yes, then we’re in business. If not, until next time!The Offer: The most crucial step - as far as we’re concerned. We roll out offers if we find a candidate who has met all our expectations and can be a part of our crew!Want to know more about us? Hop onto the links below: Our values Our Team Our JourneyWhat people are saying about us: - Funding Rupay Card Feature launch- Magic Spends Jupiter Money gets RBI nod for issuing PPISounds like you’d fit right in? Apply to our job using the link below!
Job Title
Customer Support Specialist-Voice Process