Role: L1 UCCE support engineerLocation: PuneExperience: 2+ YearsJD:- Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. - Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting. - MACD creation knowledge in Cisco UCCE & IPT platforms. - Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. - Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. - Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools - Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling. - Should be ready to work in 24/7 business support environment - Should be having experience on Cisco Voice platform. - Should be having work experience on CUCM/UCCE/UCCH/CVP platforms
Job Title
L1 UCCE Engineer