ValueLabs is Hiring for Technical Support Representative (Mid-Market Customers) Experience : 3-5 Years Location: Hyderabad/Indore Please find the attached JD :Requirements ● 3–5 years of technical support experience, preferably in a SaaS or e-commerce environment. ● Strong understanding of Shopify, mobile app ecosystems, and customer success practices. ● Experience supporting mid-market or high-touch clients and managing high-stakes issue resolution. ● Proficiency with helpdesk tools such as Zendesk, Intercom, or Gorgias. ● Excellent written and verbal communication skills with an emphasis on clarity, empathy, and technical accuracy. Ability to prioritize and manage multiple conversations and tickets in a fast-paced environment. ● Comfortable working cross-functionally and independently in a remote-first culture.
Job Title
Technical Support Representative