Job Title

We are a dynamic organization committed to fostering a culture of continuous learning and development.About the Role The role involves training and developing communication skills, ensuring compliance, and conducting audits to enhance overall performance. We are inviting applications for BBI, Kolkata & Visakhapatnam locations.Responsibilities Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability, and Integrity of Data GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the processQualifications Any Graduate can apply. Minimum 2 years’ previous experience as a communication trainer, voice coach or related positionRequired Skills Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Should have good knowledge of audit and evaluation function Should have good understanding capabilities to improve customer experience Ready to work in Shift timing as per process requirement Knowledge of usage of MS Office Must be fluent in English languagePreferred Skills Experience in training and development roles Strong analytical and problem-solving skillsEqual Opportunity Statement We are committed to diversity and inclusivity in our hiring practices.