Required Skills: Mandatory:AWS Expertise: Strong understanding of AWS services relevant to L2 support, including troubleshooting cloud infrastructure, monitoring, incident resolution, and automation. Hands-on experience in managing AWS-based solutions & JIRA ticketing tool Detail-Oriented & Process-Driven: Follows structured processes and runbooks meticulously. Collaboration & Communication: Works effectively with operations leads, engineers, and support teams to resolve issues. Proactive & Problem-Solving Attitude: Takes ownership of issues, investigates thoroughly, and ensures timely resolution. Continuous Learning: Willingness to learn new tools and technologies to improve support efficiency.Nice to Have: Proficiency in Python programming and experience with scripting languages. Basic knowledge of Salesforce, including navigating the platform, understanding standard objects, running reports, and querying tables using SQL.
Job Title
AWS Administrator