Job Title

JOB ROLE: ASSISTANT MANAGER OPERATIONS -US HEALTHCAREEXP: 8 -13 Years (2+years as AM OPS and 5+years in US healthcare)TEAM SIZE: 40-50+FTE'SNP: IMMEDIATE TO 30 DAYSLocation: Bahadurpally HyderabadShift: 3:30pm to 2amEssential Job Functions:Organizational Leadership- Set the tone and vision for the respective division with respect to organizations core values including Family, Servant Leadership, Giving Back, Compassion, Respect, Accountability, and Innovation. - Lead a team of functional managers to achieve goals and objectives quickly, efficiently, and profitably. - Possess strong leadership skills through delegation of tasks, making sound decisions quickly while maintaining a focus on the results expected and in the development of the individuals in the organization - Set parameters and guidelines to measure performance to objectivesPrimary Customer Service Responsibilities- Assist in strengthening existing client relations - Facilitate the development of new relations on existing accounts or new accounts - Heavy coordination with Manager(s) and Director of Client Success to ensure total customer satisfactionInformation Governance Accountabilities:- A high-level understanding of the organization’s information governance program and role-specific accountabilities - A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information - Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided - Participation in education as required for corporate compliance and role-specific functions and tasksHIPAA/Compliance:- Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes - Comply with all regulations regarding corporate integrity and security obligations - Report unethical, fraudulent or unlawful behavior or activity - Maintain current and annual HIPAA certificationQualifications:- Master’s degree strongly preferred - Minimum of 8-13 years proven success in Assistant Manager or Associate Manager role - Extremely team oriented - High proficiency in Microsoft products required, Outlook, Word and Excel - Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines - Superior communication skills - Outstanding customer service with strong negotiation skills - Detail oriented, with strong analytical skills and effective problem-solving skills - Ability to handle confidential materials and information in a professional manner