RESPONSIBILITIES- Resolve user queries, issues and concerns with effective, clear, and professional writing communication - Following up on Unresolved/Reopen cases with the players - Achieve the daily targets and ensure to meet quality standards - Demonstrate time-management skills and the ability to work independently - Coordinate with other departments such as the Product Team or Technical Team, as required to resolve user issues and questions.REQUIREMENTS- Graduate (BCom/BSc/BCA or equivalent) with Excellent written communication skills - Being a gamer (preferably casual games) is an added plus. - Should be digital savvy and be able to comfortably use software tools and products - Demonstrates effective communication, composure, and professional attitude. - Effective Problem-Solving skills will be required to demonstrate an ability to solve complex issues. - Team player and good interpersonal skills. - Should be able to write a customized response to the clients with ease
Job Title
Customer Support Associate