Job Title

Graduate Trainee – Technology & OperationsFull-Time · B2B Customer Support Team · Maximum compensation — up to 3 LPA (CTC) · Engineering / IT graduates.Company OverviewAt Script Assist we make healthcare simple in a complex, highly regulated world. Our secure platform links private clinics, doctors and pharmacies so that consultations, prescriptions and patient tracking are seamless, compliant and truly user-friendly. We already serve a large share of the UK medical-cannabis market and we’re scaling fast—bringing the same clarity and efficiency to other areas of private healthcare.We’re not just writing code or answering tickets; every line we ship and every customer interaction we handle makes real lives healthier and easier.Who We’re Looking ForWe want intellectually curious recent engineering or IT graduates with between 1-4 years of experience who love troubleshooting, explaining technical concepts in plain English and turning “issues” into delighted, loyal customers. You’ll join our B2B Customer Support Team, the front line for clinics, doctors and partner pharmacies that rely on Script Assist every day.If you can switch effortlessly between debugging an API call, guiding a doctor through onboarding, and documenting a best-practice workflow—all while writing crisp, empathetic emails—this role was made for you.The Role: Graduate Trainee – Technology & OperationsYou’ll rotate through customer support, product operations and light technical projects, building the skills you need to become a future leader in Customer Success, Product, or Engineering. Expect plenty of ownership, a steep learning curve and mentorship from specialists across the company.What You’ll DoFront-Line Technical SupportResolve Level-1 & Level-2 queries from clinics, doctors and pharmacies via chat, email and phone, meeting defined SLAs.Troubleshoot & AnalyseReproduce issues, inspect logs, test API requests and escalate bugs with clear, actionable steps for engineering.Own Onboarding & TrainingDeliver live product walkthroughs and create how-to guides, videos and knowledge-base articles.Collaborate Across FunctionsWork closely with Product, Engineering and Compliance to feed real customer insights into roadmaps and process improvements.Process OptimisationHelp automate repetitive tasks, refine support workflows and surface data that drives better decision-making.Special ProjectsContribute to light scripting, data-clean-up or integration testing—whatever moves the needle for our customers.Bonus PointsFamiliarity with healthcare, fintech or other regulated environments.Basic scripting (Python, JavaScript) or data-analysis skills (Excel, Sheets, SQL).Contributions to open-source, tech blogs or university tech clubs.Experience with any ticketing / CRM system (Zendesk, Intercom, Freshdesk).Why Join Script Assist?Mentorship & Culture – Friendly, feedback-heavy environment where new grads level-up quickly.Cutting-Edge Stack – Modern tooling, opportunity to shadow senior engineers and learn best practices.Competitive Package – Up to 3 LPA (maximum total CTC).Clear Growth Path – Personalised training plan and fast-track options into Product, Operations or Engineering.Purposeful Work – Every issue you solve helps clinicians deliver better care, faster.