Job Title

What You’ll DoBirdeye is looking for a Customer Success Manager for Retention and Growth with apassion for relationship management. The successful candidate will nurture and manageaccounts to maintain a healthy life-cycle, while ensuring and allowing customers to seethe benefits of Birdeye’s new platform and renew. This role is vital and hands-on role,where you will work hand-in-hand with customers to help improve their online reputation.Responsibilities• Responsible for renewals of Birdeye’s clients• Monitor and analyze account health to identify churn risk• Win back clients who have requested a cancellation• Utilize your creativity to refine and innovate processes to improve CustomerSuccess• Leverage your sales skills to reinforce the value proposition of BirdEye• Be the point of escalation for clients and salespeople to ensure clientsatisfaction• Develop methods for managing customer satisfaction• Leverage research and understand of our clients industries to create tailor-madesolutions• Handle some financial and billing issues for Birdeye clients• Additional assigned projects as assignedRequirements• 3-7 years of experience in a customer facing support/success/accountmanagement/retention role.• Customer experience champion.• Strong oral and written communication skills.• Consultative approach to account management.• Deep customer empathy.• Understanding of SMB space, particularly in the specified vertical.• Exceptional Saas product knowledge.• Ability to effectively manage delicate customer situations• Organized and reliable - Able to work as a team with little direction whennecessary• Knowledge of Sales force CRM a plus.• Bachelor’s degree preferred.Why You’ll Join UsAt Birdeye, we seek to innovate and to be the #1 product in our category, which meanswe continually raise the bar to deliver meaningful results for ourselves and ourcustomers. Our quality is world-class. We deliver what we commit and roll up oursleeves and get work done.Working at Birdeye means being part of a tight-knit community that helps you succeedand celebrates your wins! We find strength in diversity and inclusion, actively seekdifferent points of view, and ask everyone to be their authentic self at all times