Job Title

Job Overview: Viva Group is looking for aRetail Marketing & E-Commerce Executive/Sr. Executiveto oversee our retail marketing operations, includingAmazonand ourown retail spaces . The ideal candidate will be responsible forupkeeping product data, managing seller accounts, running advertisements, handling customer interactionsand ensuring smoothorder dispatchesacross platforms.Key Responsibilities: Amazon Account Management:Oversee seller accounts, manage listings, optimise product pages, and monitor sales performance. Advertising & Promotions:Run Amazon ads, track campaign effectiveness, and optimise marketing strategies for maximum ROI. Product Data Management:Ensure accurate and updated product information across platforms. Order Fulfilment & Logistics:Oversee dispatch processes for Amazon and our website, ensuring timely and efficient deliveries. Customer Support:Handle queries, complaints, and feedback from customers across Amazon and our website, ensuring high satisfaction. Retail Space Marketing:Manage marketing initiatives and strategies for Viva Group's retail space, driving engagement and sales. Market Analysis & Strategy:Conduct regular competitive analysis, sales reporting, and strategize growth opportunities in the e-commerce sector.Required Skills & Qualifications: Experience inAmazon Seller Centraland e-commerce operations. Strong understanding ofdigital marketing and ad campaignson Amazon. Ability to manage inventory, pricing strategies, and product data optimization. Excellent customer service and problem-solving skills. Knowledge of order fulfilment processes and logistics. Strong analytical skills and ability to generate performance reports. Ability to work independently and coordinate with multiple teamsPreferred Qualifications: Prior experience in retail marketing, e-commerce management, or Amazon account handling. Familiarity with tools likeAmazon Ads, Google Analytics, and e-commerce CRM platforms . Strong communication and organizational skills.