About SmartQWe are a leading B2B Food-Tech company built on 4 pillars-great people, great food, great experience, and greater good. Solving complex business problems with our heart and analyzing possible solutions with our mind lie in our DNA. We are on the perpetual route of serving our clients wholeheartedly. Armed with the stability of an MNC and the agility of a start-up, we have spread across 17 countries, having collaborated and executed successfully with 600 clients. We have grown from strength to strength with a blend of exuberant youth and exceptional experience. Bengaluru, being our headquarters, is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space. We were recently acquired by the world's largest foodservice company – Compass group which has an annual turnover of 20 billion USD.To know more about the 5 key pillars that surround our culture check out our LinkedIn ‘Life’ page. You will be amazed to be a part of our growth story - you excited to join our team as a Senior Relationship Manager?As a Senior Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations.Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focuses on enhancing the overall customer experience through effective management and service delivery.Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!Key Responsibilities- Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager. - Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees. - Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture. - Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders. - Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met. - Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards. - Display self-motivation, and responsibility using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability. - Manage vendor rotations and plan the operations for the assigned clients.Qualification- Proven experience in the food industry. - Strong work ethic, integrity, and personal accountability to be a self-starter and make independent decisions. - The ability to handle pressure and meet deadlines. - Flexible and willing to take on any tasks to support team efforts. - Excellent written and verbal communication skills. - Strong interpersonal skills. - Sound knowledge and experience in working with food, technology, and people management. - Result-oriented and accountable. - Proven experience in managing successful teams in a similar environment. - Basic Food Hygiene certificate and knowledge of HSEQ standards. - Excellent financial and application acumen. - Self-motivated, agile, and able to adapt to a changing environment. - Overall 3+ years of experience. - Graduate/Diploma in Hotel Management discipline. - Knowledge of the local language is mandatory.Message from CEO:We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Job Title
Senior Relationship Manager