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Job Title: Lead/Assistant Manager – Operations AccountingLocation: SalemDepartment: Finance Shared Services – AP/AR/GLEmployment Type: Full-timeWork Model: HybridRole OverviewWe are seeking a dynamic and experienced leader for our Accounts Team. This role is pivotal in driving operational excellence, ensuring compliance, and fostering a high-performance culture. The ideal candidate will bring strong domain expertise, leadership capabilities, and a continuous improvement mindset.Key ResponsibilitiesOperational Leadership- Manage day-to-day operations of the accounting process, ensuring timely and accurate execution. - Conduct daily team huddles and regular performance reviews. - Monitor KPIs and SLAs; generate and present operational reports to stakeholders. - Lead weekly/biweekly calls with onshore partners to address updates, issues, and escalations.Process Excellence & Compliance- Identify process gaps and drive continuous improvement initiatives. - Conduct root cause analysis (RCA) for errors and implement corrective actions. - Ensure adherence to ISMS policies and business continuity plans. - Maintain and update Desktop Procedures (DTPs) in line with audit requirements.People & Performance Management- Guide and mentor team members; support their Individual Development Plans (IDPs). - Conduct performance reviews, provide feedback, and manage low performers. - Foster a culture of recognition, engagement, and collaboration. - Support recruitment efforts and onboarding of new team members.Stakeholder Management- Ensure timely communication of escalations, process changes, and feedback from the onshore team to relevant internal stakeholders. - Support the onshore team during audits, month-end close, and other critical accounting cycles by providing accurate and timely data. - Build strong working relationships with onshore process Team to foster trust, transparency, and continuous improvement. - Coordinate with onshore teams to align on best practices, standard operating procedures, and compliance requirements.Required Skills & Qualifications- Bachelor’s degree in commerce, Finance, or related field (MBA preferred). - 8–12 years of experience in the Accounts domain or Finance Shared Services. - Proven experience in leading teams and managing operations in a global environment. - Strong knowledge of AR/AP/GL processes. - Proficiency in MS Office and ERP systems (SAP/Oracle preferred). - Excellent communication, analytical, and problem-solving skills.