Job Title:Organizational Change Manager – Salesforce Sales Cloud Modernization Location:Pune or Bangalore, India. Work time zone:IST hours with some flexibility for meetings Work mode:Hybrid 3 days per week Duration:6 months contract with possible extension Working hours:8 hours per day (40 hours per week)Introduction: We are seeking a strategic and people-focused Organizational Change Manager to lead our change management efforts for the Salesforce Sales Cloud modernization program. This pivotal role is crucial to ensuring the successful adoption of new processes, tools, and ways of working across our global sales organization. As an Organizational Change Manager, you will be a key partner to business leaders, sales teams, and technical project teams, translating business goals into effective change strategies, driving stakeholder engagement, and ensuring that changes are embraced, adopted, and sustained across the organization.Roles and Responsibilities: Design and implement comprehensive change management strategies and plans to support the rollout of new Salesforce capabilities and processes. Engage with stakeholders at all levels to understand their needs, surface concerns, and tailor change activities that build trust and alignment. Lead communication and engagement initiatives, including newsletters, stakeholder briefings, change impact assessments, and leadership messaging. Collaborate with training and enablement teams to develop and deliver learning programs, user guides, and onboarding experiences that ensure smooth adoption. Facilitate readiness assessments, listening sessions, and change impact workshops to assess the organizational impact and build local champions. Develop tools and frameworks to measure adoption, sentiment, and readiness, using both quantitative and qualitative methods to continuously improve. Act as a liaison between technical implementation teams and business units to ensure change impacts are understood and appropriately addressed. Partner with agile delivery teams to align change activities with delivery timelines, release plans, and business readiness checkpoints.Qualifications: 5+ years of experience in organizational change management, business transformation, employee engagement, or related roles. Proven experience supporting enterprise CRM transformations, ideally within a sales or customer-facing organization. Strong interpersonal and facilitation skills, with the ability to build relationships and influence without authority. Experience applying structured change methodologies (e.g., Prosci, ADKAR, Kotter) in fast-paced, global environments. Excellent written and verbal communication skills, including the ability to craft clear, engaging, and tailored messages for diverse audiences. Demonstrated ability to work cross-functionally with business leaders, sales teams, and technical stakeholders.Nice-to-Have Qualifications: Exposure to Salesforce Sales Cloud or similar CRM platforms. Experience supporting sales enablement or go-to-market functions. Familiarity with digital adoption platforms such as WalkMe, Whatfix, or Salesforce In-App Guidance. Change management or project management certifications (e.g., Prosci, PMP). Understanding of open-source culture, collaborative working model, and product portfolio.Tools and Technologies: Proficiency in Salesforce Sales Cloud and enterprise CRM platforms. Familiarity with digital adoption platforms such as WalkMe and Whatfix. Experience with open-source technologies and collaborative tools. Competence in using change management frameworks and tools to drive adoption and engagement.
Job Title
Organizational Change Manager