Opportunity With HCLTech || PAN IndiaJob Title:Presales Senior Manager (Managed Services). Location:Noida, Pan India Experience:10+ years in IT Services | 4+ years in Application Support & Maintenance (ASM) Solutioning Employment Type : Full-timeAbout the Role: We are seeking an experienced Presales Senior Manager (Managed Services) to lead the design and articulation of next-gen managed services solutions. You’ll craft compelling proposals for multi-tower application support deals, integrating automation, AI-led operations, and service transformation levers. This is a strategic role working across industries and geographies.Key Responsibilities: Own the solutioning of large and medium-sized ASM deals (run, maintain, enhance) across technologies and business domains Translate customer IT and business objectives into modern, resilient, and cost-effective application support models (ITIL, Agile Ops, SRE, etc.) Drive RFP responses, presentations, and estimation including FTE modeling, ticket analytics, shift models, SLA/OLA design, and productivity commitments Integrate AI-led operations (GenAI copilots, automation, AIOps), shift-left, self-heal, and SOP-based standardization into support models Collaborate with vertical leads, platform teams, delivery SMEs, and pricing to create win strategies Reuse and enhance solution components like playbooks, transformation accelerators, and response templatesWhat We’re Looking For: Deep understanding of ASM solutioning including ticket trend analysis, transition planning, runbook design, and governance models Familiarity with ServiceNow, ITSM tools, monitoring platforms, and automation enablers (RPA, AIOps, GenAI) Strong written and verbal communication, especially in simplifying complex operations into client-ready messaging Experience with hybrid delivery models and distributed support across geographies Experience in support for SAP, Salesforce, or cloud-native apps is a plus.Interested candidates, kindly share your resumes on paridhnya_dhawankar@ with below details.Overall Experience: Current and Preferred Location: Current and Expected CTC: Notice Period:
Job Title
Presales Senior Manager (Managed Services)