Job Title

Student Success ExecutiveGurugram, HaryanaJob DescriptionPost Enrolment operationsSupport new students with campus resources, policies, and academic expectations.Maintaining detailed and up-to-date student records, including enrolment status, grades, and personal information in SISStudent Fee Collection and sharing FEE receipts as per semester guidelines.Assistance to students: Responding to queries and inquiries for issues/clarifications using email, phone and chat as per SLA defined.Keeping students informed about future semester payment deadlines, policy changes, and important events through various communication channels.Provide information on available financial aid programs, scholarships, grants, application deadlines, and requirements.Assist with navigating the online registration system, troubleshooting non-technical issues, and resolving registration errors.Communication to students on all alumni events, guest lectures, reunions, webinars, and networking opportunities to foster connections between alumni and current students for experience-based learningGenerate student-specific reports and compile data as needed for internal use or regulatory compliance purposesIdeal Candidate1-3 years of student support or customer experience backgroundUnderstanding of various technical platforms used in online education, including CRM systems, communication tools, data analytics software, and helpdesk systems.Experience working in a fast-paced, dynamic environment.Experience in collaborating with cross-functional teams.Passion for education and a commitment to student success.Skilled in MS Office toolsStrong analytical skills and data-driven decision-making ability.Excellent communication, interpersonalAwareness of the Student lifecycle in an institute and the ability to help students at each level of their journeyStrong organizational skills for managing multiple tasks, priorities, and deadlines effectively.Fluency in the latest technology trends and solutions related to handling operations.What We Offer:Competitive base salary with performance-based bonusesComprehensive health and retirement benefitsProfessional development opportunitiesOpportunity to shape the future of AI educationAbout the Saras AI InstituteSaras AI Institute is revolutionising higher education as the world's first AI-only, US-based online institution. We're committed to making cutting-edge AI education accessible to students globally through innovative online learning experiences.Saras AI Institute is an equal opportunity employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.