About iSteer Technologies:iSteer’s mantra of “taking the quantum leap” with “smarter technology” solutions, is producingwhat customers wanted in a fraction of time, with fewer people, less overall cost and getting theproduct to market when it is still relevant to target customers. We truly believe “technology mustnot only support our customer’s business, but it must advance it at a faster pace”. At iSteer (ISO27001:2013 certified), we enable our customers, achieve a competitive advantage with technologysolutions and products that are derived from decades of cross-industry experience and technologyexpertise. iSteer helps transform the business of several global enterprises with their technologyneeds across industries.We provide Digital Integration, Data Engineering and connect enterprises by providing RoboticProcess Automation, IOT, Cloud, and AI solutions, through our world-class product engineeringexpertise, our products like AppSteer make it easier to transform businesses digitally. We haveexponentially grown our operations across the globe with 250+ employees at our offices in India,Singapore, United States, Canada and Dubai. Our expansion globally has always been a remarkabledifference and delivers key results to our customers. Our renowned partners are Workato PlatinumPartner, TIBCO Gold Partner and Dell Boomi. Life at iSteer, where a fine line of young andexperienced minds leads into the infinite opportunities in the digital era.At iSteer, we make sure that talent meets technology in a culture which is driven by knowledge andgrowth. Being a part of iSteer makes you a stakeholder of achievements which will turn your latentpotential into a success story. It is also enabled by excellence into our culture which encouragesindividual development, embraces an inclusive environment, rewards innovative excellence andsupports our communities.Why join us● Competitive salary + benefits● We value work-life balance and encourage taking vacations● Excellent leadership and an outstanding network of individuals● On-going regular training certifications sponsored by iSteer.● Know more about us and follow us @ OverviewWe are seeking a skilled TIBCO Support Engineer to provide technical support andmaintenance for our TIBCO integration platform and related enterprise applications.The successful candidate will troubleshoot complex integration issues, optimizesystem performance, and ensure high availability of critical business processes.Key ResponsibilitiesTechnical Support & Troubleshooting Provide L1/L2 technical support for TIBCO BusinessWorks, EMS, Administrator, and related productsDiagnose and resolve complex integration issues, performance bottlenecks, and system failures Analyze logs, error messages, and system metrics to identify root causesCoordinate with vendors and internal teams for escalated issuesMaintain detailed documentation of incidents, resolutions, and best practicesSystem Administration & Maintenance Monitor TIBCO infrastructure health, performance metrics, and resource utilizationPerform regular system maintenance, patching, and upgradesManage TIBCO domains, engines, and application deployments Configure and maintain TIBCO Enterprise Message Service (EMS) queues and topicsImplement backup and disaster recovery procedures Development SupportAssist development teams with TIBCO BusinessWorks application design and optimization Review and validate integration solutions for performance and scalabilitySupport deployment processes across development, testing, and productionenvironments Provide technical guidance on TIBCO best practices and design patternsProcess Improvement Identify opportunities for automation and process optimization Develop monitoring scripts and alerting mechanisms Create and maintain technical documentation and runbooks Participate in change management and release planning activitiesRequired QualificationsTechnical Skills 3+ years of hands-on experience with TIBCO BusinessWorks (5.x/6.x) Strong knowledge of TIBCO Enterprise Message Service (EMS) Experience with TIBCO Administrator and monitoring tools Proficiency in XML, XSD, XSLT, and web services (SOAP/REST) Understanding of JMS, database connectivity, and file processing Knowledge of Linux/Unix system administration Experience with SQL and database troubleshootingPreferred Technical Skills TIBCO Spotfire, TIBCO Cloud, or other TIBCO suite products Scripting languages (Shell, Python, Perl) Application servers (WebLogic, WebSphere, Tomcat) Load balancers and clustering technologies Docker, Kubernetes, or containerization technologies CI/CD tools and DevOps practicesSoft Skills Strong analytical and problem-solving abilities Excellent communication skills for technical and non-technical audiences Ability to work under pressure and manage multiple priorities Customer service orientation with focus on issue resolution Team collaboration and knowledge sharing mindsetEducation & Certifications Bachelor & degree in Computer Science, Information Technology, or related field TIBCO certification (preferred but not mandatory) ITIL Foundation certification (preferred)Experience Requirements Minimum 3-5 years in enterprise integration or middleware support Experience supporting mission-critical production systems Background in 24/7 support environments preferred Previous experience with incident management and ticketing systems
Job Title
Tibco Support Engineer