Job Title

Technical Support Specialist (1–4 YOE, SaaS/B2B)Location: India · Remote · CTC: up to ₹3 LPAFunction: Customer Support / Technical SupportAbout Script AssistWe’re a UK-based healthcare SaaS company scaling fast in the private health sector. Our secure platform connects doctors, clinics, and pharmacies—managing everything from onboarding to prescriptions.Our Customer Support team is the backbone of our business: resolving queries, guiding users, and ensuring seamless day-to-day operations for our clients.What We’re Looking ForWe’re hiring a Technical Support Specialist with 1–4 years of experience in a SaaS or IT-enabled environment.You should have:✅ Experience with customer support or technical support✅ Confidence resolving Level 1 and Level 2 issues✅ Used tools like Zendesk, Intercom, Freshdesk✅ Strong English communication skills—written and verbal✅ Ability to explain technical issues to non-technical users✅ Exposure to APIs, debugging, or scripting is a major plusKey ResponsibilitiesHandle Level 1 and Level 2 support tickets (chat/email/phone)Debug issues, check logs, and test API callsUse CRM or ticketing tools to triage and escalate bugsGuide new customers through onboarding and product walkthroughsWrite clear help articles, FAQs, and internal documentationCollaborate with Product and Engineering to improve workflowsHelp with basic scripting, data clean-up, or test tasks (optional)You Must Have1–4 years of customer support or technical support experienceExperience using CRM or ticketing tools (Zendesk/Freshdesk/Intercom)Ability to communicate in clear, empathetic English (written and verbal)Strong analytical mindset: able to troubleshoot logicallyBased in India with availability for full-time remote workNice to HaveBasic scripting (Python, JavaScript) or SQLExperience in healthcare, fintech, or other regulated fieldsBuilt help docs, training videos, or walkthroughsContributions to tech blogs, open-source, or university projectsWhy Join Us?Rapid growth and real ownershipLearn from a highly technical teamMission-driven work: you’re helping real patients every dayGrowth into Product, Customer Success, or EngineeringCTC: Up to ₹3 LPA Type: Full-time · Remote · Based in IndiaNext StepLet’s make healthcare work better—one support ticket at a time.