Job Title

***CCaaS Implementation Consultant- Contract Opportunity- 100% remote - India***Our international IT Consulting client is looking for CCaaS Implementation Consultant as below.Job Title: CCaaS Implementation ConsultantContract: 12 Months + extensionEngagement: Full-timeLocation: Remote (very rare travel)Work Time zones: APJ, EMEA or AMERLanguages: English (Fluent)Start date: by July 2025Key Responsibilities:Configure the Client product for various brands and industries following high standards of delivery and qualityConstant learning and collaborating with the team to develop best practices on product configurationWork as a team to understand product adoption by various brands and establish standard practices to improve adoptionExpertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping.Requirements:2+ Years of experience deploying Voice and Non Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc.Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processingShould have knowledge in CTI or Voice recording productsExperience on VOIP, Dialer, ACD , IVR, SBCExposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case managementExperience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like.Have experience in Groovy and JavascriptLet's connect for more details, please apply on the job post or send me your most updated CV on jdabaas@