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***CCaaS Managed Services Consultant - Contract Opportunity- 100% remote - India***Our international IT Consulting client is looking for CCaaS Managed Services Consultant as below.Job Title:CCaaS Managed Services Consultant Contract: 12 Months + extension Engagement: Full-time Location: Remote (very rare travel) Work Time zones: APJ, EMEA or AMER Languages: English (Fluent) Start date: by July 2025Key Responsibilities:Ensure that every client derives the most value possible from the Client platform Manage and optimize configuration of on-boarded Client clients, to ensure their continued success with the Client platform . Work directly with customers around the full functionality of the Client CCaaS Omnichannel and Contact Center Intelligence & Automation platform. Understand client’s business, identify platform gaps and optimization opportunities, design and configure the appropriate solution, so that client’s use cases and functionality are fulfilled Maintain platform relevancy according to changing business needs Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality Take complete ownership of tasks from start to finish, while project managing multiple requests across assigned accounts Collaborate on multiple medium to high complexity projects simultaneously and complete to a high standards of delivery Maintain comprehensive and up-to-date documentation of tasks and customer interactions in project tracker Provide regular /weekly reports to the customer on project status and progress Assist the Sales and Success Teams in providing insight to client health, and work to win new business and/or grow existing accounts Support Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration Maintain awareness of the CCaaS industry to provide subject matter expertise and guidance internally and for Client customers.Requirements:4+ years of experience in CCaaS delivery/deployment, Contact Centers or similar industry. Cloud Contact Center experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, Genesys, Ameyo, Talkdesk, Ring Central etc. In-depth hands-on experience in any of the contact center channels, Inbound, outbound, workforce management, Digital Channels/Omni Channels and contact center automation. Extremely strong communication and presentation skills Ability to work independently and as a member of a team Demonstrate experience and a passion for the social media or digital technology universe Experience managing projects in IT, SaaS, Social, Analytics or Software environment Experience working with multi-geo, multicultural delivery teams Ability to work effectively under tight deadlines and juggle several assignments simultaneously Experience working on social media management software, customer engagement SAAS, CCAAS platforms are preferred Passion for solving client challenges and commitment to client delight Use of social or digital analysis/engagement tools a plus (e.g. native social platform insights, Google Analytics, social listening platforms, social publishing) Technical(B.Tech/B.E) degree (minimum), MBA is a PlusNice to have : Experience implementing or system administrating Care, Research, Sales, Marketing and/or Advertising related SaaS and/or CCaaS plLet's connect for more details, please apply on the job post or send me your most updated CV on jdabaas@