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Be part of a high growth Customer and Employee Experience consulting firm that has been recognized as one of the fastest growing companies in our category in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America.As Global Delivery Leader, you will be at the helm of Altudo’s global delivery engine—driving excellence across a diverse portfolio of digital transformation programs. You will ensure our delivery organization not only meets but exceeds the expectations of our global clientele, overseeing the full implementation lifecycle across complex, multi-country engagements. This role demands strategic ownership of client success, program governance, and team performance, with a clear mandate to deliver outstanding outcomes while building trusted, long-term client partnerships.You will lead a high-performing, globally distributed delivery organization, championing innovative capabilities that consistently raise the bar on customer experience. Your leadership will be key to scaling Altudo’s global footprint—delighting existing clients, winning new business, and unlocking growth across international markets. As a core member of the strategic leadership team, you will shape and execute Altudo’s global vision, ensuring our delivery excellence becomes a gold standard in the industry.Job Title: Global Delivery Leader Work Location: Gurgaon Position Type: Full-time Experience Level: 20+ yearsWhat will you do:Oversee the successful execution of a portfolio worth $40–60 million annually, encompassing 200+ projects, ensuring high-quality outcomes, client satisfaction, and financial performance. Refresh and evolve the global delivery model to drive agility and efficiency. Lead the restructuring of delivery and support teams to align with strategic business needs. Implement and manage a comprehensive governance model over a $40M+ book of business-primarily in North America—to proactively reduce escalations and enhance stakeholder trust. Assess, refresh, and elevate our talent base. Develop and lead initiatives to create a high-performing, accountable, and empowered delivery organization. Own and drive gross margin (GM) performance aligned with the Annual Operating Plan (AoP), ensuring operational levers are optimized for profitability. Champion client engagement strategies that result in superior service delivery, deeper partnerships, and long-term value creation. Leverage artificial intelligence and automation to streamline the Software Development Life Cycle (SDLC), driving productivity, predictability, and cost efficiency. Define and implement a best-in-class resourcing and allocation framework to ensure timely onboarding of top-tier talent, aligned to project and business demands. Drive Gross Margin to AoP.Who you are :Proven experience in driving customer experience (CX) programs, leveraging data for decision-making, and delivering scalable commerce solutions. A strong track record of working with U.S.-based enterprise clients—understanding their expectations, communication styles, and operational nuances. Hands-on experience managing a delivery portfolio of $50M+, with direct accountability for outcomes across multiple complex programs and cross-functional teams. Demonstrated ability to build, inspire, and lead high-performing teams across geographies, with a strong focus on talent development and performance culture. Prior experience managing delivery teams in North America, with the leadership presence and cultural intelligence to influence and align U.S.-based teams. Must possess exceptional communication and interpersonal skills to engage CIOs and CTOs in North America, and our teams in 4 countries High degree of client empathy and relationship orientation; capable of forging strategic partnerships and handling executive-level conversations with credibility. Graduate from a premier institution (such as IIT, BITS, IIM or equivalent). An MBA is highly desirable and will be considered a strong advantage.What’s in it for you?Work on Cutting-Edge Technologies, dive into the latest innovations, driving transformative digital solutions that set industry standards. Be Highly Visible in the Industry: Establish yourself as a thought leader, representing Altudo at key industry events and enhancing our brand's reputation. Compelling compensation structure that includes a competitive base salary, performance-linked bonuses, and equity through ESOPs Work Directly with the CEO to spearhead initiatives that accelerate the firm's growth trajectory. Collaborate directly with CXOs and clients to shape exceptional digital experiences using leading SaaS products and digital solutions. Be part of a passionate, high-caliber team that thrives on collaboration, innovation, and delivering exceptional value. Operate in a fast-paced, entrepreneurial setting where your strategies and leadership will keep Altudo ahead of the curve. Play a pivotal role in driving Altudo’s long-term vision, including our strategic journey toward a successful IPO.About Altudo:Altudo is an award-winning customer experience consulting firm with a global presence across the US, Canada, and South America. Recognized as one of the fastest-growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America, Altudo has cemented its position as a leader in the industry. Altudo is proud to be recognized among India’s top 50 Best Companies to Work For™ in 2022 and 2023 by the Great Place to Work® Institute. It is also certified as a great workplace for women and millennials. Over the last two decades, we have established ourselves as a leader in the customer experience space, with over fifty Fortune 500 companies among our clients. We specialize in creating solutions that improve customer experience and drive revenue. Our work has earned us numerous accolades and international recognition. Our success is rooted in our people and our work culture. We provide fast-track growth opportunities to our top performers and foster entrepreneurial avenues that contribute to their holistic development at Altudo. Additionally, we have strong alliances with Sitecore (Platinum), Microsoft, BigCommerce, and Adobe.Learn more about us at