Position Overview :An excellent opportunity to join one of the world's leading Automotive Consulting Companies and help our client excel in the world of digital learning and development.This role requires an experienced, multi-disciplinary Learning & Development (L&D) professional with a strong digital and marketing background to lead and manage a modern L&D technology platform with a userbase spread across 70 countries.You will work closely with the L&D team and stakeholders to leverage this platform to make learning more accessible, interactive and engaging for Automotive Distributor staff. Through this platform, you will drive content and learning strategies to improve Distributor staff’s efficiency, competency, knowledge & skills. You will also be responsible to curate, design, develop and publish micro-learning content, videos and competitions on a regular basis.Position Responsibilities:You will lead the management and development of the learning platform on a day-to-day basis, create bespoke learning content, nurture a professional relationship with the client and their Distributor network while delivering on their digital learning strategy across 70 Countries. This will include:- Developing an in-depth understanding of the Learning platform, Delivery methods and strategies and related technology. - Championing the Learning platform by driving engagement KPIs with the platform and content, ensuring that the platform drives engagement and participation in learning. - Identifying and implementing system and strategy enhancements that will improve participation and engagement. - Being the prime point of contact for all technical queries, reporting and development requests related to the learning platform for the complete network. Tracking all developments and ensuring seamless user experience for all learners and their management. - Liaising with the Central Academy for reporting KPIs, resolution of issues and driving the content strategy. - Liaising with the client to develop plans, assets and gain approvals wherever necessary. - Working with a regional team representing different markets to share learning, ideas and content. - Engaging client stakeholders to understand tactical training requirements for key role-holders and key events needing training support. This may include training to support product launches and updates, brand news and updates, introduction of new systems and processes etc. - Planning, presenting and actioning marketing initiatives and launch activities to achieve the program objectives. - Preparing marketing plans and communication templates. - Devising and delivering the Micro-learning strategy and the weekly content plans and sharing them with the stakeholder network. - Sourcing relevant content from various channels to develop micro-learning resources and libraries. - Curating, designing, developing and publishing micro-learning content in different formats, including videos, audio podcasts, PDFs, quizzes, infographics, simulations and animations. - Creating Quizzes. Competitions and in-platform reward and recognition incentives to drive engagement with the platform. - Designing Newsletters, Email campaigns, Videos, Banners and other marketing collateral. - Reviewing courses and content translations and providing feedback - Supporting the design, delivery, scheduling and administration of Instructor-led programs - Ensuring content development work and translation review work is completed within the deadlines specified and to the level of quality expected. - Analyzing reports, trends and insights regularly and presenting weekly KPI updates to the client - Building and maintaining strong rapport with the client and their Distributor network. - Representing the Academy in the best possible way and acting with professionalism at all times. - Maintain confidentiality and understanding the boundaries of the supplier and client relationship. - Leading on internal team building initiatives and social strategy.Experience and Skills Required:- 5+ years’ experience of managing digital learning platforms and instructional design of digital programs - Strong multi-disciplinary background especially in Digital and Marketing. - Strong team player with an ability to take ownership and lead in times of uncertainty. - Experience in creating, curating and editing learning content in various formats including PDFs, videos, images and audio files. - Graphic design skills/qualifications - experience with graphic editing software - Highly proficient in using graphic designing and video editing softwares like Adobe Creative Cloud, Camtasia and MS Office tools, and know-how of working with HTML and CSS. - The ability to understand the tone and style of resources, and ability to replicate and work to a design brief. - Strong MS PowerPoint skills that include working with Slide Master templates, image / shape manipulation and professional animation skills - A keen eye for design and matching skills to create visually powerful graphics. - Strong analytical skills with experience in data analysis and data reports, understanding trends and acting on insights. - Strong MS Excel skills with experience working with pivot charts, conditional formatting etc. - Strong communication and writing skills in English language. - Excellent attention to details with solid proof-reading skills. - Ability to work on firm deadlines and communicate clearly with the client on expectations and due dates. - The ability to manage your time, set priorities and think ahead in a fast-paced work environment with minimum supervision. - Ability to plan, organize and shoot videos for learning content as well as marketing activities. - Coherent understanding of adult learning principles, and drive to develop effective learning resources. - Patience, creativity and a sense of humor - Highly collaborative, with ability to interact with people from different backgrounds. - Professional, respectful, ethical, and customer-service oriented - Ability to engage Distributor personnel at all levels (including management) and respond to questions/concerns positively. - Fast learner with genuine enthusiasm and a high aptitude for automotive products and technologies. - Proficiency with technical terminology highly desirable.Qualifications Required:- Minimum education level: Bachelor’s Degree - Excellent fluency over written and spoken English.Highly Desirable:- Knowledge of Arabic, French and Thai highly preferable but not essential. - MySQL and Microsoft Access database administration - Professional experience in Learning and Development / Automotive industry - Experience with live webinar technologies such as WebEx Training, Zoom, Adobe Connect or similarWhat You’ll Get:- The opportunity to bring your expertise and creativity to take ownership of your work. You will have the opportunity to work in a collaborative team environment and be vital in the development and execution of an exciting range of international projects. - A job within a fun team that help each other out and value a healthy workplace.
Job Title
Digital Operations Specialist