About ISS: ISS India, headquartered in Mumbai, is a subsidiary of Denmark-based ISS A/S, a global leader in facility management. Operating since 2005, it has over 45,000 employees managing 190 Mn. Sq. Ft. for 1,000+ clients. ISS’s Integrated Facility Services (IFS) model, strong compliance, and self-delivery create a distinct market advantage. It delivers savings, compliance, innovation, and brand impact. ISS serves key sectors, including Financial Services, Technology & Professional Services, and Industry & Manufacturing, covering Heavy Engineering, Healthcare, Pharma, and FMCG, providing industry-leading workplace solutions that enhance operational efficiency and customer experience.Role Overview: We are looking for a dynamic and experiencedAGM – Soft Servicesto lead and manage soft services across key client sites. This role demands operational excellence, strong team leadership, and a customer-focused mindset.Key Responsibilities: Oversee daily operations of housekeeping, pantry, pest control, front office & other soft services Ensure compliance with SOPs, safety norms, and service level agreements (SLAs) Conduct audits, inspections, and quality checks across sites Manage vendor performance, contracts, and cost optimization Lead a high-performing team and drive continuous service improvements Handle client interactions, escalations, and ensure customer satisfaction Monitor budgets, generate MIS reports, and support review meetingsRequirements: Graduate (MBA preferred) with10–15 yearsof experience in facility management At least7 yearsin a managerial role handling soft services across multiple sites Strong leadership, vendor management, communication skills & stakeholder management
Job Title
Assistant General Manager